Call Center Supervisor

Lenexa, KS

Automotive Industry

Pinnacle has partnered with a company that ships cataloged items across the nation to meet your automotive needs. Currently, Pinnacle is seeking a Call Center Supervisor whose primary responsibility is to provide exceptional customer service and support to both customers and employees. This involves applying in-depth knowledge and experience of the products, technology, policies, and processes to ensure adherence to the best customer service practices. The emphasis is on creating a service-oriented and professional environment within the Call Center department.

Would you have an interest in exploring this opportunity?

Responsibilities

  • Supervise a team of 15-25 agents
  • Responsible for the daily activity of the call center by managing KPIs, performance criteria, policies procedures to continuously improve call center productivity including meeting call center operational standards.
  • Provide regular feedback, coaching, counseling, and recognition to agents
  • Assists in recruiting initiatives

Abilities / Skills

  • Customer-focused, with a positive leadership style.
  • Ability to implement changes as needed to optimize efficiency and productivity.
  • Proficient in Microsoft Outlook, Excel & Word

Education & Experience Qualifications

  • Three to five years of leadership experience in a Call Center environment is required.
  • Knowledge of NICE CXone is a plus

About Pinnacle Employer Services
Pinnacle Employer Services works hard to connect top talent with great companies. We truly care about you and your success, and it shows in everything we do. Our service separates us from other staffing firms and has landed us on the Inc. 5000 fastest growing companies list. We currently connect people in the Kansas City, Topeka, Wichita, Des Moines, Denver, Omaha, Dallas-Fort Worth, Phoenix, Tucson and Orlando markets.

EOE: Pinnacle provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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Call Center Supervisor